Privacy Policy for Tide Isles Laundry

Tide Isles Laundry is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information collected through our online platform, which provides information about our premium laundry, dry cleaning, garment repair, express wash and fold, and eco-friendly cleaning options, and allows for online booking and scheduling for our services.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Identification Information: This includes your name, physical address, email address, and phone number when you register an account, book a service, or contact us.
• Transaction Information: Details regarding services you purchase from us, including booking details, payment methods (though we do not store full payment card details), and service preferences.
• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how we can improve it.
• Communication Data: Content of communications with us, including inquiries, feedback, and customer support interactions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To process your bookings, schedule pickups and deliveries, perform laundry services, and manage your account.
• Communication: To communicate with you about your orders, service updates, promotional offers, and to respond to your inquiries.
• Service Improvement: To understand how our services are used, diagnose technical problems, conduct data analysis, and improve the functionality and user experience of our online platform.
• Marketing: To send you marketing communications about new services, special offers, or other information we think may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, analytics providers, delivery partners). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by Singaporean law, or in response to a valid request by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will ensure the acquiring entity respects your personal data in accordance with this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Third-Party Links

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Tide Isles Laundry
• 17 Victoria Park Road,
• Singapore,
• Singapore, 268172
• Singapore